Delayed claim users have the Delayed Claim status for up to 14 days. Immediate claimed users appear with the status that they had in their previous organization. Open the Users page in your organization to see the claimed users. How do I check the status of my claimed users? If the user takes no action within 14 days, Webex automatically migrates their account and previous Webex content into your organization. What happens if a delayed claim user takes no action during the 14-day period?Ī user has Delayed Claim status until they decide what to do with their old account. Yes, your organization's retention policy applies to all spaces and content of the users you claim. Does my organization's retention policy apply to claimed users when they migrate their content? For example, if a user's status was Not Verified in their previous organization, then their status is Not Verified when you bring them into your organization. If you don't want users to bring their Webex conversations with them, you can disable the delayed claim option.ĭo all claimed users show up as Active in my organization?Ĭlaimed users match the status they had in their previous organization. If they don't make a decision in 14 days, Webex automatically moves their accounts and Webex conversations to your organization. Users can decide what to do with their old user account the next time they sign in.ĭelayed claim-Users have 14 days to decide whether to migrate their Webex conversations from their old account to their new account. Immediate claim-Webex adds the accounts to your organization right away, and you can start managing and assigning licenses to them. If you allow users to bring their content, you can claim them using one of the following options: You'll lose data like Webex App messages and files, and all Webex Meetings data including Webex Meetings URLs and meeting recordings. Deleting your original organization permanently deletes all of the information associated with your organization, including data for all users. You can migrate a user from one enterprise organization to another, but you can't transfer their Webex conversations. This feature applies only to personal Webex accounts.
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